FAQs: Home is Moving

FAQs: Home is moving totes online!

12/11/2020

What happened?

Check out this post for a more mushy message from Kay & Orlo! In a nutshell though:
Under the current government regulations, HHY (and all indoor gyms or yoga studios in Multnomah County) must remain closed until the county is no longer in the "Extreme Risk" category. Officials expect it will be months before this happens.
We've decided to let go of our in-person studio. Paying rent and expenses on this big beautiful space just doesn't make sense when we aren't allowed to fill it with yogis.
We had hoped to sell the studio but (go figure) there simply ain't a lot of buyers looking to take on a business which can't be open. :(
Our landlord has agreed to let us terminate our lease, and we will vacate the premises in early January.

What about online yoga?

What about my unlimited membership?

We've prorated your December dues.
Starting January your membership will be going virtual!
Your monthly dues have been reduced to $40/month starting in January, and you'll enjoy full access to online classes! You'll receive an email from Kay on December 12, with a link to set up your account. If you don't see it, please check your spam and if still no then email us.
If your membership was suspended, we have cancelled your membership. (No worries, you can sign up for online classes here!)
If you need to make any changes to your membership, email us and we will address your request in a timely manner. Thank you in advance for your patience as it may take us a bit longer than usual to get back to you during this time. We always always send a confirmation email after making any changes.
Please note that besides the above we will not make any other changes to your membership at this time unless requested via email to [email protected]

What about my account balance or unused visits on my class pack?

For any unused classes on a class pack which has not expired, we will give you an account credit for the value of those classes. So for example if you payed $180 for a 10 Pack, each unused class is worth $18. You may apply the credit in any of the below ways. You will need to email us to tell us how to apply your credit.
If you have an account balance, we invite you to spend it on retail in our online boutique!
You may request a cash refund of any remaining balance or the value of unused classes on a class package. Cash refunds are available to pick up by appointment before 12/31. Please email us to arrange a time.
You may apply your account balance to a HHY To Go plan. (Yup you guessed it: you need to email us to set up your special promo code.)
Or... donate your balance as a bonus to our beloved staff! Email us to request. ;)

Can I buy some artwork/ furniture/ fixtures?

How can I help?

Keep practicing Bikram Yoga!
Write to the Governor and your Oregon legislators. You can find their addresses here. Tell them how yoga studios are one of the safest businesses you could possibly visit during a global pandemic, and that they are providing services essential to your physical and mental health.
Support the local businesses you love. A friend of ours put it this way: "Just because we're open, doesn't mean we're ok." Buying stuff helps, but there is SO much you can do which doesn't cost a penny. Here are some ideas: give a 5-star review, tell a friend about them, post about them (and tag them) on your social media pages, mention them when people ask for recommendations.

What's next?