Policies. Ya gotta have em. Our policies have been created to maintain transparency and fairness for all our yoga students. Thank you for reading carefully so you know what's up!
Registration
Online Registration
Due to limited class capacity, and to help us better serve you, all students must sign up for class online in advance.
How to Register
You may pre-register for class in a couple ways; HERE on our website or on the MINDBODY desktop site or mobile app.
Creating an Account
You'll need to create an online account in order to sign up for classes. Heads up: if you have ever been to our studio even 1 time, you already have an account! Your login is the email address where you receive our emails. If you don't know your password, click the link to reset your password. If you have never been to our studio, simply follow the prompts to create an account.
Opt-in for Messages
In your MINDBODY account, please “opt in” to all reminders and notifications. You'll need to opt in to be able to manage your account, book classes, receive receipts and know what is happening at the studio.
Due to limited class capacity, and to help us better serve you, all students must sign up for class online in advance.
How to Register
You may pre-register for class in a couple ways; HERE on our website or on the MINDBODY desktop site or mobile app.
Creating an Account
You'll need to create an online account in order to sign up for classes. Heads up: if you have ever been to our studio even 1 time, you already have an account! Your login is the email address where you receive our emails. If you don't know your password, click the link to reset your password. If you have never been to our studio, simply follow the prompts to create an account.
Opt-in for Messages
In your MINDBODY account, please “opt in” to all reminders and notifications. You'll need to opt in to be able to manage your account, book classes, receive receipts and know what is happening at the studio.
Cancellations
In- Person Classes
A minimum 12 hour notice is needed to cancel your reservation in order to avoid a fee. Cancellations may be made on the MINDBODY site (which you can access by clicking "My Account" just above the live schedule HERE or on the MINDBODY App.
All NO SHOWS (no notice given) will be charged a No Show Fee of $20. (We really don't want to charge this fee! Due to limited capacity, please cancel in a timely manner to ensure your spot in class can be given to a waitlisted yogi.) If you are more than 5 minutes late to class, we can not let you in and a No Show Fee will apply.
All LATE CANCELS will be charged a Late Cancel Fee of $20. A Late Cancel is when you cancel anytime less than 12 hours before the class start time. We will not charge a fee in the case that we are able to fill your spot.
Exceptions
If your Late Cancel or No Show is due to an emergency or illness, please email us asap in order to avoid a fee. If you have paid for class using a Drop-In, the class will still count even if you don't attend (no other fee will be charged.)
Class Cancellations by HHY
Cancelled classes due to weather or other unforeseen events will show on our Schedule page and in the MINDBODY site and app. Clients with reservations will receive notification by email or text.
A minimum 12 hour notice is needed to cancel your reservation in order to avoid a fee. Cancellations may be made on the MINDBODY site (which you can access by clicking "My Account" just above the live schedule HERE or on the MINDBODY App.
All NO SHOWS (no notice given) will be charged a No Show Fee of $20. (We really don't want to charge this fee! Due to limited capacity, please cancel in a timely manner to ensure your spot in class can be given to a waitlisted yogi.) If you are more than 5 minutes late to class, we can not let you in and a No Show Fee will apply.
All LATE CANCELS will be charged a Late Cancel Fee of $20. A Late Cancel is when you cancel anytime less than 12 hours before the class start time. We will not charge a fee in the case that we are able to fill your spot.
Exceptions
If your Late Cancel or No Show is due to an emergency or illness, please email us asap in order to avoid a fee. If you have paid for class using a Drop-In, the class will still count even if you don't attend (no other fee will be charged.)
Class Cancellations by HHY
Cancelled classes due to weather or other unforeseen events will show on our Schedule page and in the MINDBODY site and app. Clients with reservations will receive notification by email or text.
Wait List
When a class is full, you may add yourself to the wait list. If a spot becomes available, you will be notified via text or email. A few notes concerning Wait Lists:
- By adding yourself to the wait list, you’re agreeing to take the class if it becomes available.
- If a spot opens up, you'll get a text or email. Please reply to confirm! If you don't respond, we'll assume you're taking the class. That means if you don't show up or late cancel, you will be charged a fee.
- You may cancel or decline the wait list spot up until 12 hours before class to avoid a fee.
- In your Account, be sure you’ve “opted in” for these text and email notifications!
- If a spot becomes available less than 1 hour before class, you may receive a phone call to confirm if you want the spot. No fees will apply if you don't accept this last-minute spot.
- If you DID NOT receive an email, text or phone call, that means a spot is not available.
Lost & Found
For safety reasons, we can no longer hold onto lost items. Please make sure you have all your belongings before leaving the studio. All items will be donated within 1 day.
Refund Policy
All sales are final. Yoga purchases are non-transferrable and non-refundable. No refunds or exchanges on any retail items. If you have any questions please reach out!
